Two types of e-mails can be sent from the Pisano Platform.
1. Reports and notifications sent to Pisano users, which we call Notifications
2. Flows(Surveys) sent to the customers of our partners via e-mail.
Regardless of whether it's an SMTP or HTTP adapter, requests are sent individually, not in bulk.
Sending E-mail Notifications
- Notifications are sent to internal users of Pisano with the purpose of informing our partners about certain feedbacks or to initiate a close-the-loop process.
- It works differently in Pisano Cloud and On-Premise. The notifications sent in Pisano Cloud, are sent by info@pisano and this sender cannot be changed. Additional development is required if the Pisano user requests changes to the sender. If the Pisano user accepts the current status, there is no need to make any changes in Pisano. Notifications are sent using Pisano's service provider (Mailgun).
- In On-Premise accounts, emails can be sent from our partner's own domain by entering SMTP settings. With this, the name of the company appears as the sender. For example; info@partnercompany.com. In this case, the company's settings must be entered on the Account Settings > SMTP Configuration page in Pisano. In the settings, Host name, Port, User name and Password information is requested.
Sending Flows via E-mail
- Flow mails are sent to external customers with the purpose of collecting feedback.
- It works the same in Pisano Cloud or On-Premise. Questionnaires can be sent to the customers of the company in 3 different ways, which are given below.
- Sending a survey using Pisano's service provider without any settings in Pisano.
In this case, info@pisano appears as the sender in the e-mails sent. The sender cannot be changed. If the Pisano user requests changes to the sender, additional development must be done. If the Pisano user accepts the current status, there is no need to make any changes. Mails are sent using Pisano's service provider (Mailgun). - Sending e-mail from the customer's own domain by entering the SMTP settings.
In this case, the name of the Pisano user's company appears as the sender, for example; info@partnercompany.com. In this case, the company's settings must be entered on the Account Settings > SMTP Configuration page in Pisano. In the settings, Host name, Port, User name and Password information is requested. - Sending the survey details to the endpoint requested by the our partners using the HTTP Adapter (REST services).
In this case, the company takes the survey information from the endpoint and sends it to its customers with its own methods. Necessary settings are made on the Account Settings > Mail Provider page in Pisano. Additional parameters requested in the endpoint but not included in Pisano may require development.