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A VoC Platform Fully Integrated with Zendesk

Unify and optimize omnichannel feedback collection, report in detail, deeply analyze metrics that matter, and enhance touchpoints effortlessly.

Unlock unparalleled insight across the customer journey in digital and offline touch-points.

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Talk to Our Experts

Consult our experience management solution architects to learn more about how to get started.

Deliver Exceptional Experiences

Everywhere

 
Since 2015, Pisano has been spreading the feedback-centric business culture worldwide by empowering businesses to gain their superpower: Listening and understanding their customers and employees.​

Omnichannel Experience Management

Manage customer experience seamlessly across SMS, email, mobile, web, physical stores, and more on a single platform. Pisano ensures a unified approach to collecting feedback, providing you with a holistic view of your customer interactions.

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Limitless Flexibility

From NPS to Customer Satisfaction, from Customer Effort Score to Dynamic Analytics Events, Pisano offers unlimited flexibility. You'll have all the tools you need to ask the right questions at the right time, capturing the data that enables you to gain the deepest insights and fuel your company's growth.

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Proactive Feedback Monitoring

With seamless integration into Zendesk, Pisano enables you to instantly view all customer feedback, overall satisfaction scores, CSAT, and NPS. Stay ahead with proactive feedback monitoring and respond effectively to customer needs.

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Automated Workflows

Effortlessly visualize customer feedback, strategically map out customer journeys, and delight your customers through meticulously crafted automated workflows. Pisano empowers you to enhance customer experience through streamlined processes, making the entire experience smoother and more efficient.

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Seamless Customer Journeys

Explore customer insights, map out their journeys with precision, seamlessly implement automated workflows, and delight customers at each interaction. With Pisano, turn pain-points into pleasure-points across the entire customer journey, creating a consistently exceptional experience.

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Batteries Included

Put your data to work with Automation, Ticketing, Agent Routing, Escalations, CRM Database, Dynamic Analytics Events, Integrations, Reporting, and more. All you need under one Platform used by thousands of CX professionals around the world.

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Mix and Match the Right Packages for You

From digital to brick-and-mortar you'll have anything you need to get closer to customers everywhere and create seamless customer journeys.

Transactional Customer Experience

Automated pulse and transaction-based feedback through email and SMS.
 

Digital Customer Experience

Capture feedback on your website and mobile app.

 

Offline Customer Experience

Connect your brick-and-mortar channels to your digital workflow with feedback tablets and QR codes.