"An ROX framework zeroes in on customer touchpoints that need shoring up. It can also help identify the things your company does exceptionally well, and then make sure your IT systems, data infrastructure, business processes and performance metrics are aligned with those core capabilities." - PwC Customer Insight Survey
Some say return on experience (ROX), is the new return on investment (ROI). In this webinar, we explore how focusing more on business processes that have a direct impact on customer and employee experience can result in an improved bottom-line for leading enterprises.
In This Webinar We Cover: