How to Establish a Meta (Large) Scale Customer Experience Discipline
Establishing large-scale customer experience programs is challenging. Join our expert panel session where we discuss how to ensuring consistent service levels and customer journeys across a wide range of countries, channels and touch-points.
How to ensure the best customer experience is being delivered across tens of countries
Core pillars of CX: strategy, customer insight, experience design, innovation, measurement, organizational adaptation and culture
How to understand and meet customer expectations during the COVID-19 period
How large-scale CX in the public sector works
Olga Budieri - Senior Customer Experience Manager @Aramex International
Juan Vega - Senior Manager Retail Projects @Max Fashion / Landmark Group
Hatim Bawazir - Head of Customer Experience @The Ministry of Culture / KSA
İsmail Özenç, CCXP - CX Lead & Consultant @Maven Insights and Solutions
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Our favourite e-books, articles, CX Glossary entries and webinars available on the Pisano Academy.