CORE PLATFORM

Stay Organized, Resolve Issues Faster Together

Keep track of employee & customer feedback and support requests easily from a central inbox. Assign, tag and collaborate with team members. Resolve issues faster and offer better experiences at every stage of the employee & customer journey.
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Enterprise Grade Issue Tracking Right Inside Your Experience Management Platform

Spend less time switching between tabs and more time helping customers. Answer questions, resolve requests and boost internal collaboration.

Assignment & Tagging

Easily route issues to teams and individuals to ensure the right people are on them. Organize tickets with tags and categories for fine-grained analysis to empower management to plan better and easily identify trends.

Team Collaboration

Foster a culture of collaboration within your teams. Use internal mentions, take notes and discuss solutions to customer requests. Get everyone on the same page and have all the context you need to solve issues faster.

Exports & Data Filters

Filter and prioritize issues depending on time, responses, customer journey stage, channel and more. Boost efficiency across your customer service and support organization. Export tickets to external software like MS Office and use your customer experience data in internal presentations, reports and dashboards.

Build a Centralized Control Hub for Your Digital Business

Build a solution around your needs. Mix and match core platform features with Power-Ups that scale with you.

Core Platform

Automation

Issues & Ticket Management

Routing & Escalations

Reporting Dashboards

Surveys & Interactive Flows

CRM Contact Database

Analytics & Event Tracking

Power-Ups

Enterprise Suite

Advanced Reporting

Advanced Survey Builder

Project Management

Coming Soon

Social Experience

Coming Soon

Knowledge Base

Coming Soon

Journey Automation

Coming Soon

Let's Build The Perfect Experience Management Solution For You Together

Schedule a free consultation with our solution architects and let's explore together how you can listen to employees & customers better, resolve issues faster and increase sales today.
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