Voice of Customer


The voice of the customer refers to the opinions, comments, expectations, and sentiments of the customers regarding a service or product. This allows companies to improve their products, and their customer service and can be an effective way to retain customers. Customer experience management platforms such as Pisano can be used to instantly hear the customer's voice and take action accordingly.

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Our favourite e-books, articles, CX Glossary entries and webinars available on the Pisano Academy.

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