Short Message Service

Abbreviation:  
SMS

It’s a messaging service to send written messages from one mobile phone to another. Although it is still a [[channel]] being used, it is losing its importance day by day. After instant messaging applications became widespread, SMS use has decreased considerably. However, it’s still used as an information channel to reach customers and share specific information with them about their status of their requests, for example.

Featured Content

Our favourite e-books, articles, CX Glossary entries and webinars available on the Pisano Academy.

Don't Miss a Beat

Stay in touch with the latest news, strategies and trends. Start your Pisano Academy Subscription for free Now.