Process Map


A process map is a planning and management tool or diagram that visually describes the flow of work to complete a transaction in business. Information such as the transactions to be made by the customer, the records to be added to the companies' systems, or how the [[customer representative]]s will interact with the customers and at what stage should be included in the process maps. The difference from the [[customer journey]] is that process map includes the steps planned by the company to look at the products and services and to keep the customer alive. While [[customer journey]]s include customers' view of processes from their own perspective and the real ways they follow.

Featured Content

Our favourite e-books, articles, CX Glossary entries and webinars available on the Pisano Academy.

Don't Miss a Beat

Stay in touch with the latest news, strategies and trends. Start your Pisano Academy Subscription for free Now.