Network

Abbreviation:  

It refers to transmission systems enabling information to be transmitted between different sites. Especially in the telecom sector, the healthy operation of the network directly affects the [[customer experience]]. In the network experience, two [[metric]]s are critically tracked:

  1. Stable operation (line drop, power failure etc.)
  2. Number of breakdowns (Parallel troubleshooting time)

Since these metrics, which are tracked operationally, are critical in meeting the customer needs, they directly affect the experience. Customer experience teams should be responsible for tracking this type of operational metrics that affect the experience as well as [[customer satisfaction]] results.

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