Metric

Abbreviation:  

It is a quantitative (See [[Quantitative Research]]) measurement of data. When managing the customer experience, both experiential and operational metrics should be measured and tracked. For example, the [[Average Speed of Answer]] is an operational metric that affects the [[call center / contact center]] experience and needs to be monitored continuously.

Featured Content

Our favourite e-books, articles, CX Glossary entries and webinars available on the Pisano Academy.

Don't Miss a Beat

Stay in touch with the latest news, strategies and trends. Start your Pisano Academy Subscription for free Now.