Live chat is a service offered in order to instantly meet the support needs of a customer by writing to them. With live chat, the customer meets with the customer representative by writing to them. Nowadays, companies are trying to use artificial intelligence and [[machine learning]] to develop [[chatbot]]s in order to solve customer needs. If the customer needs can not be solved or resolved via a chatbot, the customers are redirected to a real person through live chat. This method is used by many companies.