Frequently Asked Questions


It is the determination and publication of the questions frequently asked by the customers and their answers. It is usually found on websites. There is a similar question-answer structure in the internal portals used by [[customer representative]]s. It is developed so the customers can find the answers to their questions before contacting customer representatives. The more automatic and comprehensive is the FAQ, the more the number of customers contacting customer [[service]] will decrease after reviewing it.

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