First Response Time

Abbreviation:  
FRT

It is the time from the moment the request is received from the customers to the moment it’s answered. Nowadays, when the concept of speed is very important, this period should be tracked and reduced as much as possible.

Featured Content

Our favourite e-books, articles, CX Glossary entries and webinars available on the Pisano Academy.

Don't Miss a Beat

Stay in touch with the latest news, strategies and trends. Start your Pisano Academy Subscription for free Now.