Customer Representative


They are company employees who provide [[information]] about products and [[services]], take orders, respond to customer complaints and [[process]] returns. Customer representatives can interact with customers in [[call centers / contact centers]], [[channel]]s such as [[live chat]] and social media as well as in physical locations such as branches or stores. Customer service representatives need strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns.

Featured Content

Our favourite e-books, articles, CX Glossary entries and webinars available on the Pisano Academy.

Don't Miss a Beat

Stay in touch with the latest news, strategies and trends. Start your Pisano Academy Subscription for free Now.