=

✕

Listen Customer Experience

All-in-one CX Management

Employee Experience

Empower and retain the best employees

Streamline the B2B customer journey from pre-sales to support

User Experience

Make irresistible products with omnichannel feedback, analytics and segmentation

Market Research & Insight

Transform insight into more customers that will stick around

Resolve Web Messenger

Connect with customers in real time, resolve issues efficiently and offer delightful experiences everywhere

Streamline buying experiences with welcome messages, popups and personalized prompts

Sell Lead Generation

Bring your sales team closer to your future customers

Targeted Messages

Coming Soon

Send targeted messages to prospects to boost conversion rates across your channels

Marketing Intelligence

Coming Soon

Gain an unprecedented understanding of the customer experience

Sales Bot

Coming Soon

Drive more sales with an automated, always-on sales chatbot

Solutions

Customer Experience Glossary

We've compiled a list of the top 200 CX phrases and buzzwords that every professional needs to know. Start browsing by selecting a letter from the list.

Featured Content

Our favourite e-books, articles, CX Glossary entries and webinars available on the Pisano Academy.

Customer Experience Guide in Banking

Steps and Practical Tips for Banks to Manage and Improve Customer Experience

CX Day 2021: Your New Logo Will Be the Smile of Your Customers

4 Effective Ways You Can Use SMS to Collect Customer Feedback

Having nearly 5 billion users, SMS stands out as one of the most effective technologies that enable the brands to communicate with their customers.

Surviving in the Experience Era: Is Your Rating Good Enough?

In the Experience Era, we all can share and rate our experiences regarding a product or a service in many different channels. But, what if we are also rated over the experiences we provide?

Net Promoter Score

Pisano Insurance Playbook: 12 Proven CX Blueprints That Will Drive Results Fast

12 High-Impact Customer Experience Management Blueprints to Drive Quick and Scalable Results for Insurance Companies

A Customer Experience Masterpiece: Stuffed Giraffe Joshie’s Adventure

The story in our current article is a globally famous customer experience tale. And, it shows us how a little problem could turn into a fantastic experience through a genius communication practice.

A/B Testing

Leveraging Voice of Customer Insights in Successful Business Transformation

2021 Müşteri Deneyimi Trendleri

Bu rehberimizde 2021'de müşteri deneyimi profesyonellerinin gündeminde olacak 10 başlığı listeledik.

Çalışan Deneyiminde İz Bırakan Anlar: Temas Noktaları

Çalışan Deneyiminde yaşam döngüsü ve temas noktaları gibi kavramları derinlemesine inceliyoruz.

CX Günü 2021: Yeni logonuz müşterilerinizin gülümsemesi olacak

Bir Müşteri Deneyimi Başyapıtı: Minik Zürafa Joshie’nin Serüveni

İyi bir müşteri deneyimi tasarlamanın önemi her geçen gün daha fazla şirket tarafından kabul ediliyor. Minik zürafa Joshie’nin hikayesi, bu durumu kanıtlayan en başarılı örneklerden biri olarak karşımıza çıkıyor.

A/B Testi

Sektör Liderlerinin Gözünden 2021 Müşteri Deneyimi Trendleri

Çalışan Deneyimi (EX) Nedir?

Jacob Morgan, Tracy Maylett ve Matthew Wride gibi dünyada ileri gelen uzmanların gözünden çalışan deneyimini değerlendiriyoruz.

Geri Bildirim Sistemi Kullanım Örnekleri, 1. Bölüm

Doğru geri bildirim sistemi sayesinde, insanların hakkınızdaki görüşlerini bilir ve daha doğru stratejilerle etkileşiminizi artırabilirsiniz.

Dijital Müşteri Deneyimi

Enerji Sektöründe Müşteri Deneyimi Rehberi

Bu rehberde enerji sektörü için Müşteri Deneyimi yönetimindeki en başarılı uygulamaları derinlemesine inceliyoruz.

Don't Miss a Beat

Stay in touch with the latest news, strategies and trends. Start your Pisano Academy Subscription for free Now.