A Business Messenger That Customer Service Teams Love
Connect with customers in real time, resolve issues efficiently and offer delightful experiences at every stage of the digital customer journey. Manage conversations at scale and build lasting relationships with customers. Boost contact center agent productivity with a messaging solution built for humans.
Team Inbox
Automatically route emails, messages, survey loops and organize your inbox. Increase collaboration within your teams, measure and improve performance by easily tracking customer engagement metrics. Plan with confidence based on trends and insights you gain through powerful reporting.
Capture Structured Data
Combine your messaging with a flexible, flow-based form system to capture structured customer data. Qualify leads, collect feedback, create tickets and more, across your digital channels — all through a single platform.
Born Omnichannel Experience Management Platform
Supercharge your customer engagement with an all-in-one experience management Platform. Use Automation, Ticketing, Agent Routing, Escalations, CRM Database, Dynamic Analytics Events, Integrations, Reporting and more to create unforgettable experiences that customers will rave about.
