Stay Organized, Resolve Issues Faster Together
Keep track of employee & customer feedback and support requests easily from a central inbox. Assign, tag and collaborate with team members. Resolve issues faster and offer better experiences at every stage of the employee & customer journey.
Assignment & Tagging
Easily route issues to teams and individuals to ensure the right people are on them. Organize tickets with tags and categories for fine-grained analysis to empower management to plan better and easily identify trends.
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Team Collaboration
Foster a culture of collaboration within your teams. Use internal mentions, take notes and discuss solutions to customer requests. Get everyone on the same page and have all the context you need to solve issues faster.
Exports & Data Filters
Filter and prioritize issues depending on time, responses, customer journey stage, channel and more. Boost efficiency across your customer service and support organization. Export tickets to external software like MS Office and use your customer experience data in internal presentations, reports and dashboards.
